It Helpdesk Technician

  • 21,000 to 23,000
  • Chidham, Chichester, Sussex
  • Parmar Staffing

1st Line IT Technician - Chichester

We are currently recruiting for a 1st Line IT Helpdesk Technician for a client in the Chichester area – the role requires someone with a basic knowledge of IT who is able to resolve basic user issues.

The client is a MSP and they will consider candidates outside of this area.

The 1st Line IT Technician will have a well-rounded IT knowledge ideally with an at least 1 years IT experience experience who is customer focused willing to work in a customer facing role.

This role requires you to have your own transport as there maybe some traveling to client’s sites.

Role responsibilities include:

Answering calls at a 1st line level

Completing password resets

Creating and editing users

Great customer communication and documentation skills such as procedure writing and service reporting.

Experience of end user technical support, troubleshooting and root cause analysis.

To ensure all support calls are logged, categorised and documented in order to ensure we

Provide the best possible service to our customers.

Attention to detail in ensuring support calls are managed to at least service level expectation.

This role requires all of the following experience and attributes

Experience in coordinating IT support for end users, preferably commercial customers

Good customer awareness, ability to manage customer expectations

Excellent analytical and problem solving skills

Effective communication skills and style, able to explain complex issues to non-technical users

Self starter, self motivated, team player

Able to work under pressure and against timelines

Keen interest in technology and innovation

A good understanding of service support best practices

As many of the following skills is preferred

Windows 7, Windows 8, Windows 10

Apple OSX Experience would be a benefit but not required

Working knowledge of desktop and notebook hardware and components

Windows Server 2008/2012/2012R2, SBS 2003/8/11, Active Directory Domain Services

DHCP, DNS, Group Policies

Exchange 2007/2010/2013

Server hardware knowledge

Strong Networking – including Broadband and Wi-Fi

MS SQL Server

Microsoft desktop OS, PC engineering

Common desktop applications (Office 2003/7/10), Sage etc.

Ideally you will have at least 12 months experience in a 1st Line IT Technician position.

Salary and Benefits:

The salary for this full time role is £21,000 to £23,000 per year, dependent on experience.

  • Advertiser: Agency
  • Reference: SP 1st Line IT Tech