1st Line IT Technician - Chichester
We are currently recruiting for a 1st Line IT Helpdesk Technician for a client in the Chichester area – the role requires someone with a basic knowledge of IT who is able to resolve basic user issues.
The client is a MSP and they will consider candidates outside of this area.
The 1st Line IT Technician will have a well-rounded IT knowledge ideally with an at least 1 years IT experience experience who is customer focused willing to work in a customer facing role.
This role requires you to have your own transport as there maybe some traveling to client’s sites.
Role responsibilities include:
Answering calls at a 1st line level
Completing password resets
Creating and editing users
Great customer communication and documentation skills such as procedure writing and service reporting.
Experience of end user technical support, troubleshooting and root cause analysis.
To ensure all support calls are logged, categorised and documented in order to ensure we
Provide the best possible service to our customers.
Attention to detail in ensuring support calls are managed to at least service level expectation.
This role requires all of the following experience and attributes
Experience in coordinating IT support for end users, preferably commercial customers
Good customer awareness, ability to manage customer expectations
Excellent analytical and problem solving skills
Effective communication skills and style, able to explain complex issues to non-technical users
Self starter, self motivated, team player
Able to work under pressure and against timelines
Keen interest in technology and innovation
A good understanding of service support best practices
As many of the following skills is preferred
Windows 7, Windows 8, Windows 10
Apple OSX Experience would be a benefit but not required
Working knowledge of desktop and notebook hardware and components
Windows Server 2008/2012/2012R2, SBS 2003/8/11, Active Directory Domain Services
DHCP, DNS, Group Policies
Server hardware knowledge
Strong Networking – including Broadband and Wi-Fi
MS SQL Server
Microsoft desktop OS, PC engineering
Common desktop applications (Office 2003/7/10), Sage etc.
Ideally you will have at least 12 months experience in a 1st Line IT Technician position.
Salary and Benefits:
The salary for this full time role is £21,000 to £23,000 per year, dependent on experience.